Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t about the customer always being right—it’s about building positive relationships, making them feel heard, and solving problems with care.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognizing and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues.
Whether you’re a new customer service rep or have been doing the job for years, there’s always room for improvement. Perhaps you’re strong in certain skill areas, like communicating and problem-solving, but you know other parts of your performance could use some attention.
In this lesson, you’ll get an introduction to important customer service skills. You’ll also get six strategies for accelerating your growth and taking your skills to the next level.
4 Important Skills You Need in Customer Service
Working With Different Customer Personality Types
Overcoming Empathy Fatigue in Customer Service
A Guide to Troubleshooting Customer Issues
Knowledge Check
Summary
Course data
Duration
5 hours
Goals
In this lesson, you’ll get an introduction to important customer service skills. You’ll also get six strategies for accelerating your growth and taking your skills to the next level.
Requirements
It is not necessary to have previous knowledge
Modality
English - Online
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