Skills Hub

Customer service is a reactive tactic that focuses on fixing problems in order to keep customers satisfied. Customer success, on the other hand, is a proactive strategy for understanding and supporting your customers' desired business outcomes. Here you will find courses related to customer-centric management.

Inclusion is an organisational effort and practices in which different groups or individuals having different backgrounds are culturally and socially ... Diversity it’s about empowering people by respecting and appreciating what makes them different, in terms of age, gender, ethnicity, religion, disability, sexual orientation, education, and national origin. Find here the relative courses to help the cultural transformation of your organization or your work.

Is used to describe both the people who work for a company or organization and the department responsible for managing all matters related ... Now more than ever it is important to manage talent, attract it, satisfy it and manage the professional development of people. Find your courses here to learn how to do it.

Leadership is the art of motivating a group of people to act toward achieving a common goal. In a business setting, this can mean directing workers and colleagues with a strategy to meet the company's needs. Here's what you need to know about leadership, and some examples of how it can benefit businesses. Learn all about leadership here.

Professional skills are career competencies and abilities used in the workplace that are beneficial for nearly any job. Professional skills are a combination of both hard skills (job-specific duties that can be trained) and soft skills (transferable traits like work ethic, communication, and leadership). Find here how to delve into professional skills.

In the simplest of terms, marketing is building awareness of your organization and brand to potential customers. Sales is turning that viewership into a profit, by converting those potential customers into actual ones. Start here to learn about it.